Payment Methods:

•Cash 

•Card (all major debit and credit cards)

•Online payment links

Refunds & Treatment Transfers:

•All treatments are non-refundable once purchased, even if not completed. 

•If you decide not to use a treatment, your balance may be transferred to another service, provided this is discussed in advance so we can adjust the diary accordingly

. 

Medical Refunds:

•A full refund will be issued if you are found to be medically unfit to receive or continue treatment. 

•Medical proof may be required.

Pregnancy:

•If you become pregnant, any active treatment packages will be frozen and resumed after pregnancy. 

•Each case is handled with individual care and flexibility. 

Emergencies & Special Circumstances:

•We understand that emergencies happen. In genuine cases, we are happy to discuss flexible options such as credit transfers or alternative arrangements 

•Please know that your money is never wanted unfairly. We will always act with compassion and integrity when handling sensitive situations.

•All exceptions are at the clinic’s discretion and must be discussed in advance. 

Consultation & Patch Test Policy:

At BareVive, client safety and personalised care are our top priorities. To ensure the best results and minimise any risks, the following applies:

•A free consultation is required before any laser or advanced skin treatment. 

•Consultations allow us to assess your skin, understand your goals, and tailor a suitable treatment plan. 

•A patch test is required for certain  treatments 

•Patch tests must be done at least 24–48 hours before your treatment.

•If a patch test is not completed, the treatment may be refused or rescheduled for your safety. 

Medical & Consent Policy 

Your health and wellbeing are extremely important to us. Before starting any treatment: 

•You will be asked to provide a full medical history and complete a written consent form. 

•It is your responsibility to update the clinic about any changes to your health, medication, or skin condition at each visit. 

•Your medical and consent form will be reviewed regularly, and may be updated at every appointment where necessary. 

•We reserve the right to refuse or delay treatment if we feel it may be unsafe based on your health information. 

Treatment Expiry Policy 

At BareVive, we want to ensure every client receives the full benefit of their treatment plan. To help manage appointments and results effectively, all packages follow a simple, consistent expiry timeframe: 

Expiry Timeframes (Laser & Advanced Skin Treatments):

•Packages with 1 to 5 sessions

 Valid for 6 months from the first treatment date

•Packages with 6 to 9 sessions

 Valid for 12 months from the first treatment date

•Packages with 10 or more sessions

 Valid for 18 months from the first treatment date

Applies to: 

•Laser hair removal 

•Microneedling 

•Chemical peels 

•Microdermabrasion 

•LED therapy 

•Advanced facials 

Important Notes: 

Expiry starts from the first session, not the purchase date. Missed appointments without proper notice may be deducted from the package. Extensions may be granted in genuine cases such as pregnancy or emergencies — please contact the clinic to discuss. 

Children & Guests Policy:

At BareVive, safety and professionalism are key to providing the highest standard of care. Please read the following policy regarding children and guests: 

Children:

•Children are not permitted in treatment rooms during laser or advanced skin treatments due to health and safety regulations. 

•Children are welcome to attend consultation appointments, where no treatment is being performed. 

•For the comfort and safety of all clients, please ensure children are supervised at all times while on the premises.

Complaints Policy:

At BareVive, we are committed to delivering a high standard of care and professionalism in every treatment. We value client feedback and take any concerns seriously.

Raising a Concern:

If you are unhappy with any aspect of your treatment or experience, we encourage you to raise the issue directly with us as soon as possible. 

You can provide feedback or make a complaint via:

•In person 

•Email 

•Phone or WhatsApp message 

 Response Time:

We aim to acknowledge all complaints within 3 working days and provide a full    response within 7 working days. 

Resolution:

We will work with you to understand the issue and aim to resolve it in a fair, respectful, and professional manner. 

If needed, follow-up appointments or reviews may be arranged as part of the resolution process. 

Guests:

For safety and insurance reasons, guests are not allowed in the room during any laser treatment. 

Guests are welcome to wait in the reception area during your appointment. 

We are unable to accommodate additional people in treatment rooms, except in rare cases such as carers or translators — please speak to us in advance if this applies.

Your satisfaction is very important to us. We genuinely appreciate the opportunity to make things right and to learn from every experience so we can continue improving.